Who owns the interactions
Contact center interaction data ownership, platform by platform
Updated
Ownership clauses in contact center terms are short, and several documents say nothing at all. These are the readings on our board.
Platforms that leave ownership with you
6 of 8 platforms do. Dixa's customer retains all ownership rights to its customer data, and Yellow.ai writes that you retain full ownership of your content.
Platforms that are silent
UJET's terms of service and Telnyx's terms and conditions, as we read them, say nothing on who owns the interaction data, nothing on aggregated use and nothing on training.
Aggregated copies
PolyAI keeps the right to use Model API content to improve its services where only aggregated or synthetic data is used, and Retell AI may use aggregated and de-identified data derived from use of its services.