# Customer Service Workforce

> The Customer Service Workforce carries 4 published figures read from 2 sources' own pages, from 19.08 to 44,770 USD, read 28 October 2026.

Sell Contact Center Data to AI · https://sellcontactcenterdatatoai.com/datasets/customer-service-workforce/ · computed 2026-10-28

**Range of the published figures:** 19.08 to 44,770 USD (range 19.08 to 44,770 USD; 4 published figures; 2 of 1 sources read publish one).

Of 1 named sources read in full, 2 publish a figure and 0 do not, read 28 October 2026.

## By year

| Breakdown | Median | Range | Sources |
|---|---|---|---|
| year 2025;measure=median_annual_wage | 44,770 USD | 44,770 to 44,770 USD | 1 |
| year 2025;measure=median_hourly_wage | 21.53 USD | 21.53 to 21.53 USD | 1 |
| year 2025-2035;measure=projected_employment_change_decline | 5 % | 5 to 5 % | 1 |
| year 2023;measure=median_hourly_wage | 19.08 USD | 19.08 to 19.08 USD | 1 |
| year 2023;measure=median_annual_wage | 39,680 USD | 39,680 to 39,680 USD | 1 |

## Every figure, with its source

One row per source: the figure the source's own page publishes, the page, and the day it was read.

| Source | Figure | Breakdown | Read |
|---|---|---|---|
| [BLS Occupational Outlook Handbook, Customer Service Representatives](https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm) | 44,770 USD | 2025;measure=median_annual_wage | 2026-10-12 |
| [BLS OEWS, 43-4051 Customer Service Representatives (May 2023)](https://www.bls.gov/oes/2023/may/oes434051.htm) | 39,680 USD | 2023;measure=median_annual_wage | 2026-10-28 |
| [BLS Occupational Outlook Handbook, Customer Service Representatives](https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm) | 21.53 USD | 2025;measure=median_hourly_wage | 2026-10-12 |
| [BLS OEWS, 43-4051 Customer Service Representatives (May 2023)](https://www.bls.gov/oes/2023/may/oes434051.htm) | 19.08 USD | 2023;measure=median_hourly_wage | 2026-10-28 |
| [BLS Occupational Outlook Handbook, Customer Service Representatives](https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm) | 5 % | 2025-2035;measure=projected_employment_change_decline | 2026-10-12 |

## The sentence each figure was read from (5)

- [BLS Occupational Outlook Handbook, Customer Service Representatives](https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm), read 2026-10-12: "2025 Median Pay $44,770 per year"
- [BLS OEWS, 43-4051 Customer Service Representatives (May 2023)](https://www.bls.gov/oes/2023/may/oes434051.htm), read 2026-10-28: "Annual Wage (2) $ 29,560 $ 34,780 $ 39,680 $ 48,480 $ 61,250"
- [BLS Occupational Outlook Handbook, Customer Service Representatives](https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm), read 2026-10-12: "$21.53 per hour"
- [BLS OEWS, 43-4051 Customer Service Representatives (May 2023)](https://www.bls.gov/oes/2023/may/oes434051.htm), read 2026-10-28: "Hourly Wage $ 14.21 $ 16.72 $ 19.08 $ 23.31 $ 29.45"
- [BLS Occupational Outlook Handbook, Customer Service Representatives](https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm), read 2026-10-12: "Employment of customer service representatives is projected to decline 5 percent from 2025 to 2035."

## Methodology

How it is built: we fetch each named page, keep the sentence carrying the figure verbatim, and pin it to a hash of the page as read. Among 1 readable sources, 2 give a usable number and 0 give none; the silent ones stay listed and blank. 2 were unreadable and are not counted. Medians, ranges and quartiles weigh each source once for every breakdown it prices, one figure each in USD, 4 in all. A reviewer discarded 37 candidate sentence(s), with reasons on file. The broader derivation this dataset is meant to support (not yet reflected above, which shows each source's own figure): employment and median pay for SOC 43-4051 read from BLS OEWS releases by year, with the Occupational Outlook Handbook's projection; a figure is read on BLS's own page

## Sources

- [BLS OEWS, 43-4051 Customer Service Representatives (current)](https://www.bls.gov/oes/current/oes434051.htm) (reproduced for comment; publisher's terms)
- [BLS OEWS, 43-4051 Customer Service Representatives (May 2023)](https://www.bls.gov/oes/2023/may/oes434051.htm) (reproduced for comment; publisher's terms)
- [BLS Occupational Outlook Handbook, Customer Service Representatives](https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm) (reproduced for comment; publisher's terms)

## Cite or embed

- The Customer Service Workforce carries 4 published figures read from 2 sources' own pages, from 19.08 to 44,770 USD, read 28 October 2026.
- Of 1 named sources read in full, 2 publish a figure and 0 do not, read 28 October 2026.
- Customer Service Workforce, year 2025;measure=median_annual_wage: median 44,770 USD across 1 source, read 28 October 2026.
- Customer Service Workforce, year 2025;measure=median_hourly_wage: median 21.53 USD across 1 source, read 28 October 2026.
- Customer Service Workforce, year 2025-2035;measure=projected_employment_change_decline: median 5 percent across 1 source, read 28 October 2026.
- Customer Service Workforce, year 2023;measure=median_hourly_wage: median 19.08 USD across 1 source, read 28 October 2026.
- Customer Service Workforce, year 2023;measure=median_annual_wage: median 39,680 USD across 1 source, read 28 October 2026.

Cite as: "sellcontactcenterdatatoai.com Customer Service Workforce", updated 2026-10-28, https://sellcontactcenterdatatoai.com/datasets/customer-service-workforce/.

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