{
 "name": "sellcontactcenterdatatoai.com Customer Service Workforce",
 "title": "Customer Service Workforce",
 "url": "https://sellcontactcenterdatatoai.com/datasets/customer-service-workforce/",
 "csv": "https://sellcontactcenterdatatoai.com/datasets/customer-service-workforce.csv",
 "markdown": "https://sellcontactcenterdatatoai.com/datasets/customer-service-workforce/index.md",
 "computed_at": "2026-10-28",
 "license": "https://sellcontactcenterdatatoai.com/terms",
 "headline": "The Customer Service Workforce carries 4 published figures read from 2 sources' own pages, from 19.08 to 44,770 USD, read 28 October 2026.",
 "quotes": [
  "The Customer Service Workforce carries 4 published figures read from 2 sources' own pages, from 19.08 to 44,770 USD, read 28 October 2026.",
  "Of 1 named sources read in full, 2 publish a figure and 0 do not, read 28 October 2026.",
  "Customer Service Workforce, year 2025;measure=median_annual_wage: median 44,770 USD across 1 source, read 28 October 2026.",
  "Customer Service Workforce, year 2025;measure=median_hourly_wage: median 21.53 USD across 1 source, read 28 October 2026.",
  "Customer Service Workforce, year 2025-2035;measure=projected_employment_change_decline: median 5 percent across 1 source, read 28 October 2026.",
  "Customer Service Workforce, year 2023;measure=median_hourly_wage: median 19.08 USD across 1 source, read 28 October 2026.",
  "Customer Service Workforce, year 2023;measure=median_annual_wage: median 39,680 USD across 1 source, read 28 October 2026."
 ],
 "citation": "\"sellcontactcenterdatatoai.com Customer Service Workforce\", updated 2026-10-28, https://sellcontactcenterdatatoai.com/datasets/customer-service-workforce/.",
 "changed_since": null,
 "national": {
  "unit": "USD",
  "n": 4,
  "median": 19850.765,
  "min": 19.08,
  "max": 44770,
  "p25": 19.6925,
  "p75": 43497.5,
  "mean": 21122.6525,
  "units": {
   "%": 1,
   "USD": 4
  },
  "published_sources": 2,
  "named_sources": 3,
  "read_sources": 1,
  "not_published": 0,
  "published_share": 2
 },
 "by_axis": {
  "year": {
   "2025;measure=median_annual_wage": {
    "USD": {
     "n": 1,
     "median": 44770,
     "min": 44770,
     "max": 44770,
     "p25": 44770,
     "p75": 44770,
     "mean": 44770
    }
   },
   "2025;measure=median_hourly_wage": {
    "USD": {
     "n": 1,
     "median": 21.53,
     "min": 21.53,
     "max": 21.53,
     "p25": 21.53,
     "p75": 21.53,
     "mean": 21.53
    }
   },
   "2025-2035;measure=projected_employment_change_decline": {
    "%": {
     "n": 1,
     "median": 5,
     "min": 5,
     "max": 5,
     "p25": 5,
     "p75": 5,
     "mean": 5
    }
   },
   "2023;measure=median_hourly_wage": {
    "USD": {
     "n": 1,
     "median": 19.08,
     "min": 19.08,
     "max": 19.08,
     "p25": 19.08,
     "p75": 19.08,
     "mean": 19.08
    }
   },
   "2023;measure=median_annual_wage": {
    "USD": {
     "n": 1,
     "median": 39680,
     "min": 39680,
     "max": 39680,
     "p25": 39680,
     "p75": 39680,
     "mean": 39680
    }
   }
  }
 },
 "rows": [
  {
   "source": "BLS Occupational Outlook Handbook, Customer Service Representatives",
   "url": "https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm",
   "figure": "$44,770 ",
   "value": 44770,
   "unit": "USD",
   "vat": null,
   "axis": {
    "year": "2025;measure=median_annual_wage"
   },
   "retrieved_at": "2026-10-12",
   "quote": "2025 Median Pay $44,770 per year",
   "source_class": "primary-government",
   "text_sha256": "e8f9f38650e677ef70a92ad2757fe2a846e716531cd0d0619f6da3ce13a824c1"
  },
  {
   "source": "BLS Occupational Outlook Handbook, Customer Service Representatives",
   "url": "https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm",
   "figure": "$21.53 ",
   "value": 21.53,
   "unit": "USD",
   "vat": null,
   "axis": {
    "year": "2025;measure=median_hourly_wage"
   },
   "retrieved_at": "2026-10-12",
   "quote": "$21.53 per hour",
   "source_class": "primary-government",
   "text_sha256": "e8f9f38650e677ef70a92ad2757fe2a846e716531cd0d0619f6da3ce13a824c1"
  },
  {
   "source": "BLS Occupational Outlook Handbook, Customer Service Representatives",
   "url": "https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm",
   "figure": "5 percent",
   "value": 5,
   "unit": "%",
   "vat": null,
   "axis": {
    "year": "2025-2035;measure=projected_employment_change_decline"
   },
   "retrieved_at": "2026-10-12",
   "quote": "Employment of customer service representatives is projected to decline 5 percent from 2025 to 2035.",
   "source_class": "primary-government",
   "text_sha256": "e8f9f38650e677ef70a92ad2757fe2a846e716531cd0d0619f6da3ce13a824c1"
  },
  {
   "source": "BLS OEWS, 43-4051 Customer Service Representatives (May 2023)",
   "url": "https://www.bls.gov/oes/2023/may/oes434051.htm",
   "figure": "$ 19.08 ",
   "value": 19.08,
   "unit": "USD",
   "vat": null,
   "axis": {
    "year": "2023;measure=median_hourly_wage"
   },
   "retrieved_at": "2026-10-28",
   "quote": "Hourly Wage $ 14.21 $ 16.72 $ 19.08 $ 23.31 $ 29.45",
   "source_class": "primary-government",
   "text_sha256": "ff9975d678ef713c9547f51b3ae0ed162dfcc783e98d21cef21a864cde999e45"
  },
  {
   "source": "BLS OEWS, 43-4051 Customer Service Representatives (May 2023)",
   "url": "https://www.bls.gov/oes/2023/may/oes434051.htm",
   "figure": "$ 39,680 ",
   "value": 39680,
   "unit": "USD",
   "vat": null,
   "axis": {
    "year": "2023;measure=median_annual_wage"
   },
   "retrieved_at": "2026-10-28",
   "quote": "Annual Wage (2) $ 29,560 $ 34,780 $ 39,680 $ 48,480 $ 61,250",
   "source_class": "primary-government",
   "text_sha256": "ff9975d678ef713c9547f51b3ae0ed162dfcc783e98d21cef21a864cde999e45"
  }
 ],
 "not_published": [],
 "sources": [
  {
   "url": "https://www.bls.gov/oes/current/oes434051.htm",
   "label": "BLS OEWS, 43-4051 Customer Service Representatives (current)",
   "license": "reproduced for comment; publisher's terms"
  },
  {
   "url": "https://www.bls.gov/oes/2023/may/oes434051.htm",
   "label": "BLS OEWS, 43-4051 Customer Service Representatives (May 2023)",
   "license": "reproduced for comment; publisher's terms"
  },
  {
   "url": "https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm",
   "label": "BLS Occupational Outlook Handbook, Customer Service Representatives",
   "license": "reproduced for comment; publisher's terms"
  }
 ],
 "methodology": "How it is built: we fetch each named page, keep the sentence carrying the figure verbatim, and pin it to a hash of the page as read. Among 1 readable sources, 2 give a usable number and 0 give none; the silent ones stay listed and blank. 2 were unreadable and are not counted. Medians, ranges and quartiles weigh each source once for every breakdown it prices, one figure each in USD, 4 in all. A reviewer discarded 37 candidate sentence(s), with reasons on file. The broader derivation this dataset is meant to support (not yet reflected above, which shows each source's own figure): employment and median pay for SOC 43-4051 read from BLS OEWS releases by year, with the Occupational Outlook Handbook's projection; a figure is read on BLS's own page",
 "embed": "<figure style=\"margin:0;padding:20px 22px;border-left:4px solid #0f766e;background:#ffffff;color:#0f172a;font-family:Georgia,serif;max-width:440px\"><p style=\"margin:0 0 6px;font-size:32px;font-weight:600;color:#0f172a;background:#ffffff\">19.08 to 44,770 USD</p><p style=\"margin:0 0 10px;font-size:15px;line-height:1.4;color:#334155;background:#ffffff\">4 published figures, Customer Service Workforce, across 2 sources, read 28 October 2026</p><figcaption style=\"font-size:13px;color:#475569;background:#ffffff\"><a href=\"https://sellcontactcenterdatatoai.com/datasets/customer-service-workforce/#median\" style=\"color:#0f766e;background:#ffffff\">Data: sellcontactcenterdatatoai.com Customer Service Workforce</a></figcaption></figure>"
}