{
 "name": "Contact center software data terms",
 "title": "Contact center software data terms",
 "kind": "terms-board",
 "url": "https://sellcontactcenterdatatoai.com/datasets/contact-center-software-data-terms/",
 "csv": "https://sellcontactcenterdatatoai.com/datasets/contact-center-software-data-terms.csv",
 "markdown": "https://sellcontactcenterdatatoai.com/datasets/contact-center-software-data-terms/index.md",
 "computed_at": "2026-10-28",
 "license": "https://sellcontactcenterdatatoai.com/terms",
 "headline": "4 of 8 contact center software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.",
 "quotes": [
  "4 of 8 contact center software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.",
  "Who owns the business's data, by vendor: the business 6 of 8, not stated 2 of 8 (contact center software terms, read 28 October 2026).",
  "Vendor keeps aggregated or anonymised use, by vendor: not stated 4 of 8, reserved 4 of 8 (contact center software terms, read 28 October 2026).",
  "Training AI on the business's data, by vendor: not stated 5 of 8, will not train 2 of 8, opt-out offered 1 of 8 (contact center software terms, read 28 October 2026).",
  "Export at exit, by vendor: not stated 6 of 8, no export promised 1 of 8, on request 1 of 8 (contact center software terms, read 28 October 2026)."
 ],
 "citation": "\"Contact center software data terms\", updated 2026-10-28, https://sellcontactcenterdatatoai.com/datasets/contact-center-software-data-terms/.",
 "national": {
  "n": 8,
  "unit": "vendors",
  "documents": 9,
  "published_sources": 8,
  "named_sources": 21
 },
 "board": {
  "type": "terms",
  "noun": {
   "one": "vendor",
   "many": "vendors"
  },
  "document": {
   "one": "document",
   "many": "documents"
  },
  "fields": [
   {
    "id": "ownership",
    "label": "Who owns the business's data",
    "counts": {
     "customer": 6,
     "not-stated": 2
    },
    "values": [
     {
      "value": "customer",
      "text": "the business"
     },
     {
      "value": "vendor",
      "text": "the vendor"
     }
    ]
   },
   {
    "id": "aggregated_use",
    "label": "Vendor keeps aggregated or anonymised use",
    "counts": {
     "reserved": 4,
     "not-stated": 4
    },
    "values": [
     {
      "value": "reserved",
      "text": "reserved"
     },
     {
      "value": "excluded",
      "text": "excluded"
     }
    ]
   },
   {
    "id": "ai_training",
    "label": "Training AI on the business's data",
    "counts": {
     "not-stated": 5,
     "will-not-train": 2,
     "opt-out": 1
    },
    "values": [
     {
      "value": "may-train",
      "text": "may train"
     },
     {
      "value": "will-not-train",
      "text": "will not train"
     },
     {
      "value": "opt-out",
      "text": "opt-out offered"
     }
    ]
   },
   {
    "id": "export_at_exit",
    "label": "Export at exit",
    "counts": {
     "not-stated": 6,
     "none": 1,
     "on-request": 1
    },
    "values": [
     {
      "value": "on-request",
      "text": "on request"
     },
     {
      "value": "none",
      "text": "no export promised"
     },
     {
      "value": "days",
      "text": "a number of days"
     }
    ]
   }
  ],
  "lead": {
   "type": "share",
   "field": "aggregated_use",
   "value": "reserved",
   "n": 4,
   "of": 8,
   "label": "Vendors whose terms reserve aggregated or anonymised use"
  },
  "vendors": [
   {
    "name": "Dixa",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.dixa.com/legal/terms-of-service/",
        "value": "customer",
        "quote": "The Customer shall retain all ownership rights to the Customer Data"
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.dixa.com/legal/terms-of-service/",
        "value": "reserved",
        "quote": "disclose such data and other information solely in an aggregated and anonymised format that does not identify the Customer or any individual"
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.dixa.com/legal/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.dixa.com/legal/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Kore.ai",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://kore.ai/terms-of-service/",
        "value": "customer",
        "quote": "Kore.ai does not claim any ownership rights in any User Content that you make available through the Services"
       },
       {
        "document": "Privacy Policy",
        "url": "https://kore.ai/privacy-policy/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://kore.ai/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       },
       {
        "document": "Privacy Policy",
        "url": "https://kore.ai/privacy-policy/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "will-not-train",
      "text": "will not train",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://kore.ai/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       },
       {
        "document": "Privacy Policy",
        "url": "https://kore.ai/privacy-policy/",
        "value": "will-not-train",
        "quote": "Kore.ai does not use that Customer Data for internal training, knowledge-base updates, internal product enhancements or updates, or to train generalized AI models offered as part of the Services."
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://kore.ai/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       },
       {
        "document": "Privacy Policy",
        "url": "https://kore.ai/privacy-policy/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "PolyAI",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://poly.ai/terms-of-service/",
        "value": "customer",
        "quote": "you retain your rights in any prompts including associated system instructions, audio and other data submitted through the Model API"
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://poly.ai/terms-of-service/",
        "value": "reserved",
        "quote": "PolyAI reserves the right to use Model API Content to provide, maintain, and improve its Services provided that only aggregated or synthetic data"
       }
      ]
     },
     "ai_training": {
      "value": "will-not-train",
      "text": "will not train",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://poly.ai/terms-of-service/",
        "value": "will-not-train",
        "quote": "PolyAI will not use Model API Content to train its models."
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://poly.ai/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Retell AI",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.retellai.com/terms-of-service",
        "value": "customer",
        "quote": "You retain ownership of any content you submit, upload, or provide to the Service"
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.retellai.com/terms-of-service",
        "value": "reserved",
        "quote": "Retell AI may collect and use aggregated and de-identified data derived from Customer’s and its consumer’s use of the Services"
       }
      ]
     },
     "ai_training": {
      "value": "opt-out",
      "text": "opt-out offered",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.retellai.com/terms-of-service",
        "value": "opt-out",
        "quote": "do not opt-out of recording, you give Retell AI permission to record calls made using the Service"
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.retellai.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Telnyx",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms and Conditions of Service",
        "url": "https://telnyx.com/terms-and-conditions-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms and Conditions of Service",
        "url": "https://telnyx.com/terms-and-conditions-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms and Conditions of Service",
        "url": "https://telnyx.com/terms-and-conditions-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms and Conditions of Service",
        "url": "https://telnyx.com/terms-and-conditions-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "UJET",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://ujet.cx/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://ujet.cx/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://ujet.cx/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://ujet.cx/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Vapi",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://vapi.ai/terms-of-service",
        "value": "customer",
        "quote": "all materials uploaded to or transmitted via the Platform is your content"
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://vapi.ai/terms-of-service",
        "value": "reserved",
        "quote": "collect and compile data and information related to all such use in an aggregate and anonymized manner"
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://vapi.ai/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "none",
      "text": "no export promised",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://vapi.ai/terms-of-service",
        "value": "none",
        "quote": "If Services are terminated for any reason, your use rights shall cease and you may not be able to access your Account"
       }
      ]
     }
    }
   },
   {
    "name": "Yellow.ai",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://yellow.ai/terms-of-service/",
        "value": "customer",
        "quote": "You retain full ownership of your content."
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://yellow.ai/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://yellow.ai/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "on-request",
      "text": "on request",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://yellow.ai/terms-of-service/",
        "value": "on-request",
        "quote": "we will let you know in advance and assist you to retrieve your data"
       }
      ]
     }
    }
   }
  ]
 },
 "subject_kind": "vendor",
 "rows": [
  {
   "subject": "Dixa",
   "url": "https://www.dixa.com/legal/terms-of-service/",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "The Customer shall retain all ownership rights to the Customer Data",
   "text_sha256": "923b5b7a0202a2876b870c7c8af5fd18a8c58c7910c737dfec7cf8cf6d94b852"
  },
  {
   "subject": "Dixa",
   "url": "https://www.dixa.com/legal/terms-of-service/",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "disclose such data and other information solely in an aggregated and anonymised format that does not identify the Customer or any individual",
   "text_sha256": "923b5b7a0202a2876b870c7c8af5fd18a8c58c7910c737dfec7cf8cf6d94b852"
  },
  {
   "subject": "Dixa",
   "url": "https://www.dixa.com/legal/terms-of-service/",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 61,625 characters when read on 2026-10-28.",
   "text_sha256": "923b5b7a0202a2876b870c7c8af5fd18a8c58c7910c737dfec7cf8cf6d94b852"
  },
  {
   "subject": "Dixa",
   "url": "https://www.dixa.com/legal/terms-of-service/",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 61,625 characters when read on 2026-10-28.",
   "text_sha256": "923b5b7a0202a2876b870c7c8af5fd18a8c58c7910c737dfec7cf8cf6d94b852"
  },
  {
   "subject": "Kore.ai",
   "url": "https://kore.ai/privacy-policy/",
   "document": "Privacy Policy",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 28,657 characters when read on 2026-10-28.",
   "text_sha256": "a5eb1c4f7129840e45e85d917a44e91343255651687c64092c5b7ddcc99cbbcd"
  },
  {
   "subject": "Kore.ai",
   "url": "https://kore.ai/privacy-policy/",
   "document": "Privacy Policy",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 28,657 characters when read on 2026-10-28.",
   "text_sha256": "a5eb1c4f7129840e45e85d917a44e91343255651687c64092c5b7ddcc99cbbcd"
  },
  {
   "subject": "Kore.ai",
   "url": "https://kore.ai/privacy-policy/",
   "document": "Privacy Policy",
   "question": "ai_training",
   "answer": "will-not-train",
   "answer_text": "will not train",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Kore.ai does not use that Customer Data for internal training, knowledge-base updates, internal product enhancements or updates, or to train generalized AI models offered as part of the Services.",
   "text_sha256": "a5eb1c4f7129840e45e85d917a44e91343255651687c64092c5b7ddcc99cbbcd"
  },
  {
   "subject": "Kore.ai",
   "url": "https://kore.ai/privacy-policy/",
   "document": "Privacy Policy",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 28,657 characters when read on 2026-10-28.",
   "text_sha256": "a5eb1c4f7129840e45e85d917a44e91343255651687c64092c5b7ddcc99cbbcd"
  },
  {
   "subject": "Kore.ai",
   "url": "https://kore.ai/terms-of-service/",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Kore.ai does not claim any ownership rights in any User Content that you make available through the Services",
   "text_sha256": "62c54c2339ed812dc9f378103e18c25aac2b0fc778f462aa2a8c9587d5007c4e"
  },
  {
   "subject": "Kore.ai",
   "url": "https://kore.ai/terms-of-service/",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 16,635 characters when read on 2026-10-28.",
   "text_sha256": "62c54c2339ed812dc9f378103e18c25aac2b0fc778f462aa2a8c9587d5007c4e"
  },
  {
   "subject": "Kore.ai",
   "url": "https://kore.ai/terms-of-service/",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 16,635 characters when read on 2026-10-28.",
   "text_sha256": "62c54c2339ed812dc9f378103e18c25aac2b0fc778f462aa2a8c9587d5007c4e"
  },
  {
   "subject": "Kore.ai",
   "url": "https://kore.ai/terms-of-service/",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 16,635 characters when read on 2026-10-28.",
   "text_sha256": "62c54c2339ed812dc9f378103e18c25aac2b0fc778f462aa2a8c9587d5007c4e"
  },
  {
   "subject": "PolyAI",
   "url": "https://poly.ai/terms-of-service/",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "you retain your rights in any prompts including associated system instructions, audio and other data submitted through the Model API",
   "text_sha256": "125fd19c77659b77ed381332c0cbf69ac9390f4c40f01ccc6610521856fb3fd5"
  },
  {
   "subject": "PolyAI",
   "url": "https://poly.ai/terms-of-service/",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "PolyAI reserves the right to use Model API Content to provide, maintain, and improve its Services provided that only aggregated or synthetic data",
   "text_sha256": "125fd19c77659b77ed381332c0cbf69ac9390f4c40f01ccc6610521856fb3fd5"
  },
  {
   "subject": "PolyAI",
   "url": "https://poly.ai/terms-of-service/",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "will-not-train",
   "answer_text": "will not train",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "PolyAI will not use Model API Content to train its models.",
   "text_sha256": "125fd19c77659b77ed381332c0cbf69ac9390f4c40f01ccc6610521856fb3fd5"
  },
  {
   "subject": "PolyAI",
   "url": "https://poly.ai/terms-of-service/",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 25,806 characters when read on 2026-10-28.",
   "text_sha256": "125fd19c77659b77ed381332c0cbf69ac9390f4c40f01ccc6610521856fb3fd5"
  },
  {
   "subject": "Retell AI",
   "url": "https://www.retellai.com/terms-of-service",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "You retain ownership of any content you submit, upload, or provide to the Service",
   "text_sha256": "98d96cc6af8441e7f199f51eb93effebe9816a0fad6f2deb676e08222b993690"
  },
  {
   "subject": "Retell AI",
   "url": "https://www.retellai.com/terms-of-service",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Retell AI may collect and use aggregated and de-identified data derived from Customer’s and its consumer’s use of the Services",
   "text_sha256": "98d96cc6af8441e7f199f51eb93effebe9816a0fad6f2deb676e08222b993690"
  },
  {
   "subject": "Retell AI",
   "url": "https://www.retellai.com/terms-of-service",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "opt-out",
   "answer_text": "opt-out offered",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "do not opt-out of recording, you give Retell AI permission to record calls made using the Service",
   "text_sha256": "98d96cc6af8441e7f199f51eb93effebe9816a0fad6f2deb676e08222b993690"
  },
  {
   "subject": "Retell AI",
   "url": "https://www.retellai.com/terms-of-service",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 43,030 characters when read on 2026-10-28.",
   "text_sha256": "98d96cc6af8441e7f199f51eb93effebe9816a0fad6f2deb676e08222b993690"
  },
  {
   "subject": "Telnyx",
   "url": "https://telnyx.com/terms-and-conditions-of-service",
   "document": "Terms and Conditions of Service",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 72,237 characters when read on 2026-10-28.",
   "text_sha256": "10c61b62d75b3ee03e0f4dab97842aff6cf5b49d3ec7a9e4943f8d4380aef93b"
  },
  {
   "subject": "Telnyx",
   "url": "https://telnyx.com/terms-and-conditions-of-service",
   "document": "Terms and Conditions of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 72,237 characters when read on 2026-10-28.",
   "text_sha256": "10c61b62d75b3ee03e0f4dab97842aff6cf5b49d3ec7a9e4943f8d4380aef93b"
  },
  {
   "subject": "Telnyx",
   "url": "https://telnyx.com/terms-and-conditions-of-service",
   "document": "Terms and Conditions of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 72,237 characters when read on 2026-10-28.",
   "text_sha256": "10c61b62d75b3ee03e0f4dab97842aff6cf5b49d3ec7a9e4943f8d4380aef93b"
  },
  {
   "subject": "Telnyx",
   "url": "https://telnyx.com/terms-and-conditions-of-service",
   "document": "Terms and Conditions of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 72,237 characters when read on 2026-10-28.",
   "text_sha256": "10c61b62d75b3ee03e0f4dab97842aff6cf5b49d3ec7a9e4943f8d4380aef93b"
  },
  {
   "subject": "UJET",
   "url": "https://ujet.cx/terms-of-service",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 48,523 characters when read on 2026-10-28.",
   "text_sha256": "d5fc9358e391d85963f3fdde5afe5c939eb203d08e8f7bfbac1043bbe22204f4"
  },
  {
   "subject": "UJET",
   "url": "https://ujet.cx/terms-of-service",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 48,523 characters when read on 2026-10-28.",
   "text_sha256": "d5fc9358e391d85963f3fdde5afe5c939eb203d08e8f7bfbac1043bbe22204f4"
  },
  {
   "subject": "UJET",
   "url": "https://ujet.cx/terms-of-service",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 48,523 characters when read on 2026-10-28.",
   "text_sha256": "d5fc9358e391d85963f3fdde5afe5c939eb203d08e8f7bfbac1043bbe22204f4"
  },
  {
   "subject": "UJET",
   "url": "https://ujet.cx/terms-of-service",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 48,523 characters when read on 2026-10-28.",
   "text_sha256": "d5fc9358e391d85963f3fdde5afe5c939eb203d08e8f7bfbac1043bbe22204f4"
  },
  {
   "subject": "Vapi",
   "url": "https://vapi.ai/terms-of-service",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "all materials uploaded to or transmitted via the Platform is your content",
   "text_sha256": "3cfaeb989c293c070fa6d23dbc3bd8eb5b1b47d2d08fc93c5cd2afcfe84c7945"
  },
  {
   "subject": "Vapi",
   "url": "https://vapi.ai/terms-of-service",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "collect and compile data and information related to all such use in an aggregate and anonymized manner",
   "text_sha256": "3cfaeb989c293c070fa6d23dbc3bd8eb5b1b47d2d08fc93c5cd2afcfe84c7945"
  },
  {
   "subject": "Vapi",
   "url": "https://vapi.ai/terms-of-service",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 44,955 characters when read on 2026-10-28.",
   "text_sha256": "3cfaeb989c293c070fa6d23dbc3bd8eb5b1b47d2d08fc93c5cd2afcfe84c7945"
  },
  {
   "subject": "Vapi",
   "url": "https://vapi.ai/terms-of-service",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "none",
   "answer_text": "no export promised",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "If Services are terminated for any reason, your use rights shall cease and you may not be able to access your Account",
   "text_sha256": "3cfaeb989c293c070fa6d23dbc3bd8eb5b1b47d2d08fc93c5cd2afcfe84c7945"
  },
  {
   "subject": "Yellow.ai",
   "url": "https://yellow.ai/terms-of-service/",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "You retain full ownership of your content.",
   "text_sha256": "eb5223c48ca7ffe8f318f3c39fe1d243d38ebd6b8d36dc5df65d88dccbbd5dfb"
  },
  {
   "subject": "Yellow.ai",
   "url": "https://yellow.ai/terms-of-service/",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 51,712 characters when read on 2026-10-28.",
   "text_sha256": "eb5223c48ca7ffe8f318f3c39fe1d243d38ebd6b8d36dc5df65d88dccbbd5dfb"
  },
  {
   "subject": "Yellow.ai",
   "url": "https://yellow.ai/terms-of-service/",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "No answer on the document, which ran to 51,712 characters when read on 2026-10-28.",
   "text_sha256": "eb5223c48ca7ffe8f318f3c39fe1d243d38ebd6b8d36dc5df65d88dccbbd5dfb"
  },
  {
   "subject": "Yellow.ai",
   "url": "https://yellow.ai/terms-of-service/",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "on-request",
   "answer_text": "on request",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "we will let you know in advance and assist you to retrieve your data",
   "text_sha256": "eb5223c48ca7ffe8f318f3c39fe1d243d38ebd6b8d36dc5df65d88dccbbd5dfb"
  }
 ],
 "sources": [
  {
   "url": "https://ujet.cx/terms-of-service",
   "label": "UJET, Terms of Service",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://ujet.cx/privacy-policy",
   "label": "UJET, Privacy Notice",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "UJET's privacy notice for the personal data of its own site visitors, event registrants and prospects; it does not cover the interaction data customers put into the platform"
  },
  {
   "url": "https://www.odigo.com/privacy-policy/",
   "label": "Odigo, Privacy Policy",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "Odigo's website privacy policy for visitors and contacts; it says nothing about the interaction data customers run through the platform"
  },
  {
   "url": "https://www.alvaria.com/legal/terms-of-use",
   "label": "Alvaria, Terms and Conditions",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "the terms of use of Alvaria's website (trademarks, site access); they say nothing about a customer's contact data"
  },
  {
   "url": "https://exotel.com/privacy-policy/",
   "label": "Exotel, Privacy Policy",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "Exotel's privacy policy for the personal information of its own users; it points to the Terms of Use for Customer Data, which were not read here"
  },
  {
   "url": "https://www.ozonetel.com/privacy-policy/",
   "label": "Ozonetel, Privacy Policy",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "Ozonetel's website privacy policy (cookies, site visitors); it says nothing about customers' interaction data"
  },
  {
   "url": "https://www.microsoft.com/licensing/terms/productoffering/MicrosoftDynamics365/EAEAS",
   "label": "Microsoft, Product Terms for Dynamics 365 (Contact Center)",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "the address served Microsoft's Product Terms shell and site navigation, not the Dynamics 365 data clauses"
  },
  {
   "url": "https://www.mitel.com/legal",
   "label": "Mitel, Legal",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "Mitel's legal index page, a list of links; no clause on customer data is on it"
  },
  {
   "url": "https://www.brightpattern.com/privacy-policy/",
   "label": "Bright Pattern, Privacy Policy",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "Bright Pattern's website privacy policy (visitor counts, cookies); it says nothing about customers' contact center data"
  },
  {
   "url": "https://poly.ai/terms-of-service/",
   "label": "PolyAI, Terms of Service",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://poly.ai/privacy-policy/",
   "label": "PolyAI, Privacy Policy",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "PolyAI's privacy notice; the voice recordings it trains on are named as coming from licensed datasets, and it sets no terms for a client's own interaction data"
  },
  {
   "url": "https://kore.ai/terms-of-service/",
   "label": "Kore.ai, Terms of Service",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://kore.ai/privacy-policy/",
   "label": "Kore.ai, Privacy Policy",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.cognigy.com/privacy-policy",
   "label": "Cognigy, Privacy Policy",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "Cognigy's website privacy policy (cookies, contacts, its own site assistant); it sets no terms for the conversation data customers run through Cognigy"
  },
  {
   "url": "https://yellow.ai/terms-of-service/",
   "label": "Yellow.ai, Terms of Service",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.retellai.com/terms-of-service",
   "label": "Retell AI, Terms of Service",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://vapi.ai/terms-of-service",
   "label": "Vapi, Terms of Service",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.dixa.com/legal/terms-of-service/",
   "label": "Dixa, Terms of Service",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://telnyx.com/terms-and-conditions-of-service",
   "label": "Telnyx, Terms and Conditions of Service",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.convoso.com/terms-of-use/",
   "label": "Convoso, Terms of Use",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "the terms of use of Convoso's website; they say nothing about a customer's dialer or call data"
  },
  {
   "url": "https://www.g2.com/categories/contact-center-as-a-service-ccaas",
   "label": "the universe, rule 1",
   "license": "quoted for comment from the vendor's own published terms",
   "class": "primary-provider-own-site",
   "status": "unread"
  }
 ],
 "methodology": "Each vendor's own published terms were read through estate-fetch and stored whole (sha256 on every row). For every document, four questions were answered from the vendor's own words: who owns the business's data, vendor keeps aggregated or anonymised use, training AI on the business's data, export at exit. Every stated answer carries the sentence it rests on, checked against the stored text; 'not stated' means the document read does not address the question. A vendor with several documents reads 'varies' where they disagree. 8 vendors, 9 documents.",
 "embed": "<figure style=\"margin:0;padding:16px;border:1px solid #d0d0d0;background:#ffffff\"><blockquote style=\"margin:0 0 8px;background:#ffffff\">4 of 8 contact center software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.</blockquote><figcaption style=\"background:#ffffff\"><a href=\"https://sellcontactcenterdatatoai.com/datasets/contact-center-software-data-terms/\" style=\"background:#ffffff\">Contact center software data terms, sellcontactcenterdatatoai.com</a></figcaption></figure>"
}